酒店英语考试+答案.doc

2014年日航饭店英语一二级考试试题
(考试时间08:30-10:00)
（中文）：
部 门：
员 工 号：
一．选出最符合的答案填入括号（5道题，每题2分；总计10分）
1. Q: Hello, I’m calling to confirm my room reservation. My name is Jane Smith.( D )
A. Where are you calling from?
B. Of course, madam.
C. Sorry, there is no room available, madam.
D. What’s your room number, madam?
2. A: Good morning. Can I help you?
B: Yes. I want to stay here one more night.
Q: What do we know about the man? ( A )
A. He wants to extend his stay.
B. He is checking in.
C. He is checking out.
D. He is getting some information.
3. Sorry sir. This weekend happens to be our long national holiday and we are all booked up. ( D )
A. The lady wants a room but there isn’t one available.
B. Weekends are bad days to book a room.
C. The man wants to spend his long holiday in this hotel.
D. The man was not successful in making a room reservation.
4. W: I’d like to thank you for my enjoyable stay in this hotel.
  M: It’s been our pleasure to have you with us, Mrs. Smith.
  Q: What can we conclude from this conversation? ( C )
A. Mrs. Smith had a pleasant stay with the man.
 B. Mrs. Smith has stayed in this hotel for a long time.
 C. Mrs. Smith has had a good time in this hotel.
 D. The man is glad to see Mrs. Smith go.
5. __C__in our check-in procedures since the new manager took over.
  A. There are changes B. Changes have been there
C. There have been changes D. We have changes
A:
1. Chambermaid C
2. Receptionist A
3. Room Service waitress D
4. Chief cashier B
5. Plumber E
二. 请将A & B 框相对应的容连线。（每词1分，总计5分）
B:
A. Front Office Department
B. Finance Department
C. Housekeeping Department
D. Food and Beverage Department
E. Maintenance Department
三．选择正确的单词填入括号。（，总计45分；单词拼写错误不得分。）
1. One of many telephone lines in a hotel which all have different numbers.（ Extension ）
2. a collection of information kept at the front desk for front desk agent to