09级跨文化交际09-ppt（荐）.ppt

2017-3-25 1 munication 梁正宇 ******@hutc. 232 1159 2017-3-25 2 9. Intercultural Conflict Management 1. The nature of conflict 2. Culture influence on conflict management 3. Determinant factors of conflict 4. Effective management of intercultural conflict 2017-3-25 3 ? Are conflicts or opposition evils? ? Conflict is a practical necessity of intercultural interaction. ? Conflict and opposition pervade human life. ?(Chen & Starosta, 1998) 2017-3-25 4 A. The Nature of Conflict ? a disagreement ? in a interdependent relationship ? try to meet each other ’ s social needs ? pursuing some instrumental goal ? A disagreement between persons in a interdependent relationship in which they try to meet each other ’ s social needs while in many cases, pursuing some instrumental goal. 2017-3-25 5 Types of Conflict ? Intrapersonal Conflict 1. Approach---approach 2. Approach---avoidance 3. Avoidance---avoidance ? Interpersonal conflicts ? Intergroup conflicts ? annizational conflict 2017-3-25 6 B. Cultural influence on conflict management Conflict management focuses on three areas: ? Thinking pattern ? Language barriers ? Cultural context 2017-3-25 7 Thinking patterns ? Forms of reasoning and approaches to problem solution. ? Westerners – linear sequence who emphasize logic and rationality. ? Some easterners and many sub-Saharan Africans – nonlinear sequence who believe truth will manifest itself . Linear sequence vs. nonlinear sequence ? Linear sequence: from information given to information about to be given. ? Non-linear sequence: jump from idea to idea on the important points 2017-3-25 8 Kaplan ’ s (1970) thinking patterns in five different language systems ? The thinking pattern of English - predominantly linear in the language sequence. Inductive or deductive reasoning. ? The thinking pattern of Semitic languages - more intuitive and affective in reasoning process. ? The thinking pattern of oriental languages - often indirect, inductive reasonin