Writing Memos and E-mail.ppt

Chapter 4 Writing Memos and E-mail Tutor: 徐薇 Case study (P99): Communicating too fast Case study (P99): Communicating too fast ? Nancy DiMelio 作为 Lloyd Engineering 公司计算机辅助设计( CAD )部门的一位经理已经取得了持续上升的好口碑。她的四名计算机操作员使用的是昂贵的、达到最新水平的计算机软、硬件。公司里其它部门的人员对 CAD 部门使用的软、硬件很是好奇, 但是由于 Nancy 部门的工作量,她必须限制她的职员,让他们不要花时间在说明或解释 CAD 上。?最近,正当 Nancy 阅读她每天得到的 40多份电子邮件时,她发现了来自她的高级雇员 Lance Chow 的报告。 Lance 报告,来自“主机维护部”的 Connie Reyes “借”了新的 CAD 软件拷贝。这一借用破坏了 Lloyd Engineering 公司严格的软件执照规章。? Nancy 给她的上司写了一份电子邮件。她写道: “ Connie Reyes 是一名对自己希望过高的 CAD 艺术家。 Connie 应该多关心她自己的工作,而不是要求借这价值 970 美元的软件而破坏公司的法规。” Nancy 同时还提到了 Lance ,认为他做了应该做的事,把这件事报告了自己。 Nancy 把这份电子邮件发给了她的上司,同时作为附件,发给了 Lance 。? Nancy 开始接到来自主机维护部的愤怒的电子邮件。他们对于 Nancy 批评自己的雇员之一很愤怒。 Nancy 的声誉由于主机维护部而受到了很大损害。后来, Lance 困窘地到 Nancy 的办公室,告诉 Nancy 他不小心把 Nancy 的电子邮件发给了 Connie 。 Lance 道歉了, Nancy 使 Lance 安心道: “这个错误,也是我的。” Communicating too municating too fast ? Nancy DiMelio has earned a glowing reputation as manager of puter-Aided Design (CAD) department at Lloyd Engineering. Her four busy computer operators use expensive state-of-the-art computer hardware and software. Others within pany are curious about the hardware and software the CAD department uses, but because of her department ’ s workload, Nancy must limit the time her staff can spend demonstrating or explaining CAD. ? Recently, as Nancy read the more than forth e- mail messages she receives each day, she discovered an e-mail from Lance Chow, her most senior worker. Lance reported that Connie Reyes, a member of the Mainframe Support department, had asked to “ borrow ” a copy of the new CAD software. Borrowing violated Lloyd Engineering ’ s strict rules about software licenses. ? posed an e-mail message to her supervisor. In part, she wrote, “ Connie Ryes is a CAD artist wannabee . Instead of breaking company rules and asking to borrow $970-worth of software, Connie should pay more attention to her own work. ” Nancy also mentioned that Lance did exactly what he was su