加拿大Focus咨询机构为香港地铁做的最新的绩效咨询前期培训.ppt

《加拿大Focus咨询机构为香港地铁做的最新的绩效咨询前期培训》.ppt2016-9-19Cost and Performance Management:Creating Value with Measures Presented byFocused Management Performance Improvement Through Better Use Of Information And The Application Of Decision Support Tools2? Focused Management -9-19At Issue?anization needs to measure and manage performance to satisfy the demands of stakeholders?Today’s measurement and management methods are much better than in the past but need to be connected together?The speed of change and information puting munications leave little margin for errors?Decision making needs facts3? Focused Management -9-19The Fish Tank SyndromeIf each person described what they saw, would it be the same description?Perspectives vary! – Which is correct?4? Focused Management -9-19Implications of The Fish Tank Syndrome?We need a variety of perspectives and with which to obtain a balanced, disciplined and dynamic view of our businesses?We need to develop mon / agreed understanding of the business and all of its characteristics?We need a constantly available set of reference points to which we can return?We need a living repository in which locate and maintain knowledge5? Focused Management -9-19Result – What Is At Stake?Inappropriate measurement systems can be costly experiments?Sobey’s $50m ERP write off ?Boeing’s production problems in the late 1990’s?Malcolm Baldridge winner, Wallace Co’ bankrupt ?Fortune panies will face a $ Billion knowledge deficit next year?By how much can profit be increased by changing your product/market mix to focus on your most profitable products6? Focused Management -9-19Performance Architecture?bination of a business logic methodology, relevant software and systems capability. The links between the tools are as important as the tools ? Focused Management -9-19Performance Architecture to Drive ValueSystems EnabledStakeholder Need/Values?Customers?Shareholders?Employees? ManagementHuman Performance