2010解决团队组织问题及团队组织沟通的技巧(P PT30.ppt

Team Problem Solving munication Skill解决团队问题及团队沟通的技巧
Team 团队
T ogather
E veryone
A chieve
M ore
Goal
Effective Team Elements 有效团队的要素
Task plishment & Problem Solving 完成任务和解决问题
Individual Needs & Interest 个人需求和兴趣
Dynamic & Cohesive Group有活力和凝聚力的团队
Analytical or Logical Skill 分析或逻辑的技巧
Creative Thinking Skills 创造性思维的技 munication Skills 沟通技巧
munication 良好的沟通
Effective Two munication 有效的双向沟通
Between People (Minimum 2 Person) 在人与人之间进行( 至少有两人)
Results Oriented 注重结果
Performance, Productivity, Goals, Learning, $$ 工作表现、生产力、目标成功率, 知识和收入
Build Relationships 建立关系
Develop Better Rapport, Understanding, Involvement, Commitment and Trust 融洽关系、加深理解、积极参与、获取支持和嬴得信任
Working with People 与他人合作
Is a Necessity, a Critical Factor for ess & Happiness 是必要的,也是成功和愉快的重要因素
At Work It Is a Necessity to Work with People We Might Not Like 在工作中,有时必须与我们不喜欢的人合作
Need to Understand the Differences and Make It Work Rather Than to Judge 需要理解相互间的差异, 而不只是判断
Understanding People Style 理解个人的沟通风格
Understanding People Style 理解个人的沟通风格
A Person Style Is His or Her Pattern of Assertive and Responsive Behaviour 个人沟通风格就是他或她的支配程度和情感表现的形式
This Pattern Is Useful in Understanding How This Person Prefers municate and Work with Others 这种形式有助于理解此人更喜欢以何种方式与人交流和合作
Demonstrate More Energy 精力充沛
Move Faster 反应快
More Vigorous Gestures 表情丰富
Speak More, Louder, Faster 说话多、响、快
“Appears” Confident “非常”有信心
Makes Statements 表明立场
Direct 直接地
Challenging 富有挑战性
Dominant 断言的/ 过于自信
Aggressive 积极进取
Quick Decisions 做决定快
Interrupts 爱打断别人
Assertive Behaviour 支配
Assertive Level 支配程度
Assertive Level 支配程度
Less Assertive Behaviour 随和
Demonstrate Less Energy 缺乏精力
Move Slower 反应慢
Less Vigorous Gestures 表情少
Speak Less, Softer 寡言地、语调柔和
“Appears” Unsure “显得”没信心
Asks More Often 经常问更多问题
Indirect 间接
Subtle 难以捉摸
Goes Along 附和的
Gentle 有礼貌的
Slow Decisions 做决定慢
Good Listener 很好的倾听者
Responsive Level 情感表露程度
内向型
外向型
“表现”开放
热衷社交
热情洋溢
姿态随意
自然直率
较随便
喜欢玩
感情外露
语调多变
喜欢与人- 一起共事
喜欢引用- 事例和故事
面部表情丰富
“表现”封闭
热衷“工作”
冷淡的
表情较少
有条理的
较拘谨
严肃
理智的
语调平