Elsevier Manage It As A Business How To Achieve Alignment And Add Value To Thepany 2004.pdf

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Manage IT
as a Business
How to Achieve Alignment
and Add Value
to pany
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Manage IT
as a Business
How to Achieve Alignment
and Add Value
to pany
P. Lientz
Anderson Graduate School of Management
University of California, Los Angeles, California
Lee Larssen
The Strategic Edge
Amsterdam ● Boston ● Heidelberg ● London ● New York ● Oxford
Paris ● San Diego ● San Francisco ● Singapore ● Sydney ● Tokyo
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Elsevier Butterworth–Heinemann
200 Wheeler Road, Burlington, MA 01803, USA
Linacre House, Jordan Hill, Oxford OX2 8DP, UK
Copyright © 2004, Elsevier Inc. All rights reserved.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of the publisher.
Permissions may be sought directly from Elsevier’s Science & Technology Rights
Department in Oxford, UK: phone: (ϩ44) 1865 843830, fax: (ϩ44) 1865 853333,
e-mail: ******@.uk. You may plete your request
on-line via the Elsevier homepage (), by selecting “Customer
Support” and then “Obtaining Permissions.”
Recognizing the importance of preserving what has been written, Elsevier prints its books on
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Library of Congress Cataloging-in-Publication Data
Lientz, P.
Manage IT as a business: how to achieve alignment and add value to pany / P. Lientz
and Lee Larssen.
p. cm.
Includes bibliographical references and index.
ISBN 0-7506-7825-9 (pbk. : alk. paper)
1. Information technology—Management. 2. Information technology––Economic
aspects. I. Larssen, Lee. II. Title.
2004
—dc22 2004005623
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available fro