PROCESS IMPROVEMENT IN PRACTICE A Handbook for paniesTHE KLUWER INTERNATIONAL SERIES IN SOFTWARE ENGINEERING Series Editor: Victor R. Basili University of Maryland College Park, MD 20742 ******@ Also in the Series: IDENTIFYING RELEVANT INFORMATION FOR TESTING TECHNIQUE SELECTION by Sira Vegas, Sira Vegas, Victor Basili; ISBN: 1-4020-7435-2 MULTIMEDIA SOFTWARE ENGINEERING by Shi-Kuo Chang; ISBN 0-7923-7736-2 EXPERIMENTATION IN SOFTWARE ENGINEERING: AN INTRODUCTION by Claes Wohlin, Per Runeson, Martin H?st, Magnus C. Ohlsson, Bj?rn Regnell, Anders Wesslén; ISBN: 0-7923-8682-5 NON-FUNCTIONAL REQUIREMENTS IN SOFTWARE ENGINEERING by Lawrence Chung, Brian A. Nixon, Eric Yu and John Mylopoulos; ISBN: 0-7923-8666-3 SOFTWARE DEFECT MODELING by Kai-Yuan Cai; ISBN: 0-7923-8259-5 CONSTRAINT-BASED DESIGN RECOVERY FOR SOFTWARE REENGINEERING: Theory and Experiments by Steven G. Woods, Alexander E. Quilici and Qiang Yang; ISBN: 0-7923-8067-3 TOOLS AND ENVIRONMENTS FOR PARALLEL AND DISTRIBUTED SYSTEMS by Amr Zaky and Ted Lewis; ISBN: 0-7923-9675-8 FORMAL SPECIFICATION TECHNIQUES FOR ENGINEERING MODULAR C PROGRAMS by TAN Yang Meng; ISBN: 0-7923-9653-7 The Kluwer International Series in Software Engineering addresses the following goals: To coherently and consistently present important research topics and their application(s). To present evolved concepts in one place as a coherent whole, updating early versions of the ideas and notations. To provide publications which will be used as the ultimate reference on the topic by experts in the area. With the dynamic growth evident in this field and the need municate findings, this series provides a forum for information targeted toward Software Engineers. PROCESS IMPROVEMENT IN PRACTICE A Handbook for paniesby Tore Dyb? Torgeir Dings?yr Nils Brede Moe SINTEF Information munication Technology Trondheim, Norway KLUWER ACADEMIC PUBLISHERS NEW YORK, BOSTON, DORDRECHT, LONDON, MOSCOW eBook ISBN: 1-4020-7879-XPrint ISBN: 1-4020-7869-2?20