Measure Performance sigma.ppt

Measure Performance
Introduction and Determine What to Measure
Version Nov 2002
1
Page

Define
Opportunities

Measure
Performance

Analyze
Opportunity

Improve
Performance

Control
Performance
Business
Opportunity
Document and Analyze Processes
Define Customer
Requirements
Build Effective Teams
Determine what to
measure
Manage measurement
Understand variation
Determine Sigma
Performance
Excellent team
performance
process stratification
and Analysis
determine root causes
validate root causes
manage creativity

improvement ideas
evaluate and select
solution
present
mendations
Implement change
Develop and Execute
pilot plan
plan and implement
solution
process integration
closure and
recognition
Define Opportunities
Measure Performance
Analyze Opportunity
Improve Performance
Control Performance
Version Nov 2002
2
Page
Review and Transition
In Section ,we learned how to:
Understand the role of effective teams in process improvement.
Apply team evaluation tools to identify opportunities to improve team effectiveness.
Section ,Measure Performance, covers the following areas:

Business
Opportunity
1 .2 Document and
Analyze
Processes

Build
Effective
Teams

Define
Customer
Requirement
Prepared Team

Determine what
to measure
2 .2
Manage
Measurement

Determine
Sigma
performance

Understand
Variation

Excellent Team
Performance
Version Nov 2002
3
Page
Summary of “ Measure Performance”
What to Measure
Understand the role that data plays in process improvement
Understand the cause and effect relationships that occur inside the team’s process
Determine the indicators needed to evaluate current process performance
Measurement
Understand different types of data and how each type can provide the team with different insights and know