HND Creating a Culture of Customer Care 客服报告（第三篇）.doc

A analysis of Customer care of Zhixin Ltd.
In partial fulfilment of the requirements
For creating a culture of Customer Care
TABLE OF CONTENTS
Introduction 3
Customer Care Strategy 3

Customer Care Standards 4
Methods to Gather Information 5
Reviewing 6
Conclusion—mendation 7
References 7
Appendix 1 7
Introduction
Chengdu Zhixin Ltd. is a real estate industry primarily by investment and stock controlling. pany opened on December 12th 1997, on June 1, pletes the group anization. It recently has more than 6000 employees.
Follow the enterprise idea”"should think more for you, do well for you". Zhixin Ltd. Has already to form business to live the real estate, the industry garden area, the cultural travelling, the automobile trade four big cores industry tectonic plate. To “the team, the innovation, the detail" and other enterprise characteristics is famous to the field. Zhixin Ltd. locates itself to "es the Chinese most outstanding life service business system ", Persists "the shareholder, the staff, the consumer and the social benefit perfect union" core value idea. The enterprise culture spirit is the soul and the essence, which Chengdu Zhixin Ltd, continues to develop. Some of those are that “Humanist, highly effective professional spirit; the user is supreme, I serves the spirit for everybody”. That report aims at a analysis of the customer care service of Zh