酒店英语试卷.doc

新民师范学院酒店英语试卷A酒店管理二年13-14学年上学期
题号
I
II
III
IV
V
VI
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评卷人
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Part I. Match the expressions with their corresponding pictures. (1’×10=10’)
1. standard room ( ) 2. front desk ( )
3. triple room ( ) 4. bellman ( )
5. banquet room ( ) 6. chef ( ) A B
7. room card ( ) 8. double room ( )
9. conference room ( ) 10. suite ( )
C D E F
G H I J
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Part II. Complete the sentence with the correct sentences given. (2’×4=8’)
R: Good afternoon. Room reservation. 1 ?
G: Yes. I’d like to know if you have any rooms available for nights of March 24th?
R: 2 ?
G: 40 persons.
R: 3 ?
G: 2 doubles rooms with twin beds.
R: One moment please, sir. Yes, we can confirm that for you.
G: Now may I ask you please if you have any special rates?
R: Yes, 4 ?
G: Thank you very much.
How many persons are there in your party? B. Can you help me?
C. We can give you a 15 percent discount. D. May I help you?
E. How many rooms would you like? F. May I have your name, please?
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Part III. Reading comprehension (2’×20=40’)
Passage 1
Restaurant services
  There are mainly five kinds of restaurant services. They are guerdon service, silver service, plate service, buffet self-catering service and takeaway service. The first three kinds of services are sit-down services and a buffet service can be both a sit-down one and a stand-up one. Takeaway service is usually associated with snake bars and fast food outlets. In gueridon service, the waiter must always be well-trained and skilled for he has to perform such things as filleting, carving and cooking special dishes in front of the guest. In silver service, the food