sunny新视野商务英语UnitReceivingVisitorsPPT学习教案.pptx

会计学
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sunny新视野商务英语UnitReceivingVisitors
To be a receptionist you should:
have a smart appearance;
have good communication skill, both spoken and written
be able to stay calm under pressure at busy times
be courteous(有礼貌的), but firm, when dealing with difficult, impatient or distress people
be efficient and well organized
be able to work on your own
have basic computer skills
be able to use office equipment such as switchboards, fax machines and photocopiers
be interested in the work of the organization
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Teaching Objectives
After completing this lesson, students should be able to:
---understand the procedures involved when receiving business visitors;
---effectively use communication skills to:
receive business visitors who have an appointment;
receive business visitors who do not have an appointment;
meet visitors at the airport;
participate in small talk about travel, weather or accommodation.
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New words（P96-100）
appointment
sketch
trading company
recommend
movement
procedure
accompany
accommodation
alternative
register
agency agreement
Purchasing manager
extension
约会
草拟，简述
贸易公司
推荐
移动
程序
陪同，陪伴
住宿
可供选择的
记录
代理协议
采购经理
分机
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Task 2-1
A receptionist in a small firm may have to use a computer, operate a switchboard, and perform other clerical duties, in addition to receiving visitors. In a large firm a receptionist can concentrate on welcoming and looking after visitors.
A visitor to a large firm should make an appointment, because executives are often very busy and do not have much time for visitors. Executives and secretaries should notify the receptionist in advance about important appointments, and about the movements of executives, especially when they are out of the building on business. Executives often ask receptionists to make travel arrangements for them, such as booking hotel rooms and airline tickets.
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Part Ⅱ Listening Practice
Task 2-2 Listen to second part of the passage. Decide w