外贸客户跟进.doc

阿里巴巴提供的询盘高效回复及跟进技巧我已经及时回复了买家询盘,但似乎总是“石沉大海”:相信这是众多外贸人员常遇到的状况。这是为什么呢?是邮件内容太多无针对性?内容太少买家没兴趣?还是我们的英语水平需要再提高? 客观言说:以揣测上都可能会影响到但只是片面的影响;就好比饭吃得急了会噎住喉咙,可是否会因噎废食呢? 当下电子商务运用日渐广泛深入,买家通过给出的平台寻找感兴趣的中国供应商时,往往不会只针对一家厂商发送询盘,如何才能积极跟进初次询盘促成订单,让我们在完成初步的询盘筛选后一同来关注询盘跟进技巧. 一、询盘为泛问所有产品内容大多如下: We are interested in all your products, could you please send us more information and samples about your products and price list? 回复可参考如下: Dear Sir/ Madam, Thanks for your inquiry at . We are professional supplier for XX( 产品名) petitive price, located in XX( 公司地址). By now our products have been exported to XX( 出口国别或地区). Here is the attachment with some pictures & price of our products that may suit your market requirements. Also you ’ re e to check our website(xxx) for more details and select your interested products. We ’ re sincerely looking forward to developing business with you, If ments, we would be glad to discuss in details through MSN : XXX \ mails or any way you like. ( 附件内容可挑选一些公司主打产品或通过搜索初略客户市场需求后可推荐的产品类型) 泛泛咨询时,往往真实购买意图一般,除非其正好需要/ 感兴趣您现在的产品或您挑选出的主打产品。对能给予继续回复的买家应继续重点追踪,未回复的买家可在转发首次回复邮件基础上询问买家是否有收悉 X月 X 日的回复,如仍无回音可以考虑不必花费大量时间追踪。二、询盘为针对公司具体产品发的询价此类询盘价目标性较强,真实有效性较高,需重点跟进。倘若已据询盘内容做出了具体回复,并报了价格,但买家没有再回邮件,可发以下邮件提醒: Dear Sir/ Madam, Several days no news from you and sincerely may all go well. Now I am writing for reminding you about our offer for XXX( 品名) dated on XXX as reply to your inquiry from Have you