如何通过培训提升人力资源的投入产出比（ROI）.pdf

How to Enhance ROI of Human Capital
Through Training
Presenter:
Raymond Lo, Senior Manager
Deloitte Human Capital Advisory Services Limited
21 June 2002
How to Enhance ROI of Human Capital Through Training
An Overview
Why Care about ROI of Human Capital?
Enhancing ROI of Human Capital
Training Initiatives
Measuring Training Effectiveness
Q & A
How to Enhance ROI of Human Capital Through Training
Why Care about ROI on Human Capital?
What is Human Capital?
Human Capital (“HC”):
ƒ is an intangible asset of pany
ƒ inspires ideas that ignite values
ƒ financial analysts pay higher
attention on HC leverages on
measuring pany’s worth
¾ . General Electric, Nokia,
Microsoft
¾ Intelligence and values of
employees can generate multi-fold
of revenues and are reflected on
stock prices
How to Enhance ROI of Human Capital Through Training
Why Care about ROI on Human Capital?
Human ponents
Technical Ideas &
Know-How & Insights
Education
Lessons
Learnt Creativity
Human
Capital
Knowledge Undocumented
Management Methodologies
Skills & Market
Knowledge Research
How to Enhance ROI of Human Capital Through Training
Why Care about ROI on Human Capital?
Corporate Investment on Human Capital
Human
Customer Tangible
Capital Assets Assets
US$ – US$ Trillion
Intellectual Trillion
an’l
Assets
Business Market Values
Intangible
Relationship
Assets US$ Trillion
US$ Trillion
How to Enhance ROI of Human Capital Through Training
Why Care about ROI on Human Capital?
Why Care about ROI of Human Capital?
Management is concerned with:
Reducing
Operating
Costs Increasing
Productivity,
Efficiency
&
Effectiveness
How to Enhance ROI of Human Capital Through Training
Why Care about ROI on Human Capital?
Calculating ROI
Traditional ROI Calculation:
Total Benefits – Total Costs
ROI = x 100%
Total Costs
Total Benefits: money saved and gen