英语写作---投诉信.ppt

假定你是李华,你从某国外网站订购了两本英文畅销书,应该在3天前到货,但至今未收到。请就此向客服写邮件投诉。要点如下:
1. 介绍情况
2. 指出带来的不便
。
( 体裁,人称,时态)
作文结构布局:
Heading
自我介绍,明确写信目的是投诉(服务,产品质量) 介绍情况
2. Body
指出带来不便,提出解决办法
3. Ending
希望尽快解决,答复自己
投诉信:
; 对….进行投诉
1) express my dissatisfaction / disappointment about
2) make plaint about …
2. 在网上订购两本英文畅销书
order two best-selling English novels on your website
3. 本应在3天前到货( deliver, reach
The books should have reached me three days ago
….should have been delivered to me
5. 至今未收到
I haven’t received the books up to now.
6. 给某人带来不便(给某人造成麻烦)
bring much inconvenience to sb
cause sb. trouble =cause trouble for sb
7. 取消订单
Cancel the order
8. 退钱; 退货;换货
have one's money back
return money to sb\ return goods,
exchange, change ...for, replace ... for sb
解决方案:
) I hope that you either return my money or deliver a new set of books to me.
2.) I would appreciate it if you would change it for a new one in a bigger size.
3.) We will appreciate your willingness to make up for the loss.
9. 希望尽快解决问题
I would appreciate it if you could give me an immediate answer to solve the problem.
范文欣赏:
Dear Sirs,
I’m one of your customers from China. I am writing this letter plain about your poor service. I ordered two best-selling English novels on your website two weeks ago. The book should have reached me three days ago. But I haven’t received the books up to now.
I planned to have finished reading the two novels these days. Your late delivery upsets and spoils my reading program. I regret to tell you that what I am to do now is to cancel the order and get my money back.
I would appreciate it if you could give me an immediate answer to solve the problem.
Dear Sirs,
I’m one of your customers from China. I’m writing to express plaint about your service. I bought 2 popular English books on your website the other day, which should have been delivered 3 days ago. I have been waiting for 3 days but they don’t appear now.
I’m really in need of them because I like reading and my English is poor. I