英语写作——投诉信.ppt

plaint)
1). Writing requirements
2). Samples
3). Basic Patterns
4). Practice
写作要求(Writing requirements)
投诉信即在日常生活或商务活动中向对方或有关单位提出投诉的信件。投诉信包括以下三部分:
:自我介绍,交代投诉内容,表明本信的目的和要求。
:说明情况,讲清利害,分析利弊。告诉对方你因此受到的伤害或不便,提出解决问题的建议,表明希望如何处理。
:表达希望问题得到迅速恰当解决的强烈愿望。希望尽快得到满意的答复。
撰写投诉信要注意写明投诉原委,用词要恰当,不可因为有理就盛气凌人,得理不让人。
样例(Samples)
Sample 1: For an Online Purchase
65 Market Street
Val Haven, CT 95135
June 30, 2004
Customer Service
Cool Sports, LLC
8423 Green Terrace Road
Asterville, WA 65435
Dear Sir or Madam:
I have recently ordered a new pair of er cleats(夹板)(item #6542951)
from your website on June 21. I received the order on June 26. Unfortunately,
When I opened it I saw that the cleats were used. The cleats had dirt all over it
and there was a small tear in front of the part where the left toe would go. My
order Number is AF26168156.
To resolve the problem, I would like you to credit my account for the
amount charged for my cleats, I have already went out and bought a
New pair of cleats at my local sporting goods store so sending would
result in me having two pairs of the same cleats.
Thank you for taking the time to read this letter. I have been a satisfied
customer of pany for many years and this is the first time I
have encountered a problem. If you need to contact me, you can reach
me at (575) 555-3538.
Sincerely,
Ken Thomas
Ken Thomas
Sample 2: Complaint Concernin