Strategic Management of Professional
Service Firms
Stephan Kaiser · Max Josef Ringlstetter
Strategic Management of
Professional Service Firms
Theory and Practice
123
Prof. Dr. Stephan Kaiser Prof. Dr. Max Josef Ringlstetter
Universität der Bundeswehr Katholische Universität
München Eichstätt-Ingolstadt
Wirtschafts- und Wirtschaftswissenschaftliche
Organisationswissenschaften Fakultät
Werner-Heisenberg-Weg 39 Lehrstuhl für ABWL, Organisation und
85577 Neubiberg Personal
Germany Auf der Schanz 49
Stephan.******@ 85049 Ingolstadt
Germany
max.******@ku-
ISBN 978-3-642-16062-2 e-ISBN 978-3-642-16063-9
DOI -3-642-16063-9
Springer Heidelberg Dordrecht London New York
Library of Congress Control Number: 2010938732
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Preface
Professional service firms, like corporate law firms or management consultancies,
provide knowledge-intensive services for businesses. The entire professional service
sector is gaining inc
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