酒店管理会所__酒店万豪集团RENAISSANCEe管家作业.pdf

Short Takes
15-Minute Training
Choreography
Sheet

INTRODUCE TOPIC State topic and focus
T O P I C

Review how to handle voluntary and involuntary walks

FOCUS OBJECTIVE Once this Short Takes Session is over, associate will be able to…
Let our check in process more accurately and smoothly.
2
Min
PRESENT Demonstrate desired performance, describe process involved and share the information.
1.
4
PRACTICE Associates have to opportunity model performance. Associate participate / ask questions. Min
Associate participate / ask questions



RECAP LEARNING Discuss how they can apply training on the job. Ask:
1. What did you learn?
2. How can you apply what you learned to your job?
3. How will this affect customer service?
4. What is one thing you would do differently? 4
Min


Additional questions:

Thanks for your participant!




Prepared By: __________________ Date: __________________
Renaissance Suzhou Hotel


LOCAL STANDARD OPERATION PROCEDURES
Subject : Front Office Terminology Effective Date : January 01, 2005
Policy No : FO-FD-01 Issued by : DOR
Pages : 1 of 8 Approved by : General Manager


Objective
To ensure Front Office associates having a better understanding about the Front office
Terminology for easy operation.

Policy
It is policy of the Renaissance Suzhou Hotel that all Front Office associates can
identify and are familiar with the Front Office Terminology.

Procedures

ADJOINING ROOMS: Two separate rooms with mon wall.

ADVANCE DEPOSIT: Payment in advance on an account in order to assure a
room being held after 6:00pm and guarantee reservation.
This is not to be confused with a PIA.

ASAP: As Soon As Possible

AVAILABILITY: Denotes a conditional status of rooms. “Space available”
means a room can be obtained through reservations or
registration.

BACK TO BACK: This is when one group is brought into