问题解决ProblemSolving中文版.ppt

问题解决ProblemSolving中文版
Step 5: Implement Activities & Countermeasures采取行动和执行对策
Objective:目标 To document work done 问题解决ProblemSolving中文版
Step 5: Implement Activities & Countermeasures采取行动和执行对策
Objective:目标 To document work done to understand error conditions (Activities)做文档过程理解误差 and corrective actions implemented to eliminate those error conditions (Countermeasures) 执行纠正措施来减少误差情形
Key Tasks关键任务:-- List activities needed to complete steps 1-4, capture all items that address root causes identified in step 4列出1-4步骤中的工作活动，找出根本原因
-- Test whether the activities have an effect on the error conditions检验行动是否真的有效减少误差
-- Implement countermeasures that prove to directly and positively effect the error condition执行直接有效减少误差条件的对策

Basic Tools: 基本工具 -- Fish Bone Diagram and 5 Why Analysis鱼骨图和5why分析法
-- Nominal Group Technique小组技术
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Step 6: Evaluate Results评价结果
Objective目标: Determine the impact of Activities and Countermeasures on the primary metric确定采取的行动的效果和对策
Key Tasks关键任务: -- Repeat the historical run chart from Step 2 重复第二步中的历史数据的制图
-- Record 3 months prior to the start of the project and update the run chart with current results as the project progresses记录前3个月的数据，在工程不断进行时，要更新制图
-- Document when countermeasures were implemented 执行对策时要制成文件
-- Verify that implemented Countermeasures do result in the anticipated improvement核实执行的对策的确起到了预期改进
Basic Tools基本工作: -- Run charts制作图表
-- Check sheet检点表
-- Histogram柱状图
-- Brainstorming & Teamwork头脑风暴和团队合作
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Step 7: Standardize Improvements标准改进
Objective目标: Make sure the improvements are properly controlled and sustained over time确定改进受到控制，并且不断维持着
Key Tasks关键任务:-- List steps taken to control each individual countermeasure列出控制每个对策的步骤
-- Document new methods, equipment or processes in the quality system质量系统中新方法新设备新工艺要成文。
-- Publicize and spread the improvement to other processes in the facility把改进或进步大力宣扬
-- Publicize and spread the improvements to other facilities把改进或进步大力宣扬
Basic Tools基本工具: --Brainstorming